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How much does it cost for shipping fee?


Hi-5 calculates your shipping fee based on the total amount of order weight. To estimate your shipping fee, use our shipping calculator below:

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NOTE:
  • All prices displayed are in American USD.
  • A surcharge oversize item typically take longer to deliver and sometimes require special treatment.
  • A surcharge may be incurred depending on the postal code provided due to shipping limitations in rural areas.
  • For orders above 10KG, please contact help@hi-5world.com for further enquiry.
  • The 6% GST is only applicable to Malaysian customers. International orders not included. If you have any questions, do not hesitate to email us.

How do I check my shipping fee when placing an order?
You may check your shipping fee at "Step 2: Your Shopping Cart" during the check out process. Alternatively, you may calculate the shipping fee using our shipping calculator above.


When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.

After successful verification, we will provide you a tracking number to track your package with your selected courier service.

Orders made after 2PM (UTC+08:00 Malaysia) will be processed the next business day. It will normally take 1-2 days to process your order.

Please contact us at help@hi-5world.com if you do not receive a confirmation order with your tracking number after 4 working days.

Be aware if your order falls on a public holiday in Malaysia, it will be processed on the next immediate working day.

Can I schedule the delivery of my order?
Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.

What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

Where does Hi-5 Shop deliver to?
Hi-5 Shop, currently only delivers to the following countries:
Malaysia – Peninsular, Malaysia – East, Singapore, Hong Kong, Vietnam, Indonesia, New Zealand, Thailand, Philippines.

However, we are constantly looking for the appropriate routes to reach our global audience, so keep checking back for updates.

If you have any questions, email us at help@hi-5world.com.

Can Hi-5 Shop deliver the package to my office?
Hi-5 will deliver your order following the address you provide during checkout, whether it is your house address or office address.


Can I pick up my order at Hi-5 office?
We do not offer pick up services as we operate only online.